Refund Policy
Last updated: September 2026
At Dedi Documents Clearing, we strive to provide the highest quality document clearing services. Please read our refund policy carefully before placing an order.
1. Non-Refundable Services
The following are non-refundable under any circumstances:
- Government fees and charges paid on your behalf
- Third-party processing fees
- Services that have already been completed or submitted
- Urgent or express service charges
2. Eligible Refunds
A refund may be considered in the following cases:
- If the service has not yet commenced and a written cancellation request is submitted
- If Dedi Documents Clearing is unable to complete the service due to reasons within our control
- Duplicate payments made in error
3. Partial Refunds
In cases where a service has been partially completed, only the uncompleted portion may be considered for a partial refund, at our discretion.
4. How to Request a Refund
To request a refund, please contact us through our website or visit our office with the following information:
- Your full name and contact details
- Service reference or order number
- Reason for the refund request
- Proof of payment
5. Refund Processing Time
Approved refunds will be processed within 7-14 business days using the original payment method.
6. Changes to This Policy
Dedi Documents Clearing reserves the right to modify this refund policy at any time. Updates will be posted on this page.
7. Contact Us
For any refund-related queries, please contact us through our website or visit our office in UAE.